15 Dec 2017 
Support Center » Knowledgebase » Troubleshooting » Flash Player
 Flash Player
Article

    AMVONET Enterprise (Rich Client) If you experience problems with AMVONET such as a blank screen after logging in, poor performance or anything related to audio and video please follow this guide.

  1. Install the latest version of the Flash Player Plug-in. To check what version of flash player you have go to www.playerversion.com . If a newer version of flash is available to download, please download and install.
    • A. When installing flash player be sure all programs are closed before starting the installation - including all internet browser windows and the AMVONET program.
      B. Open the installer and click “I agree” and click install.
      C. After the installation is finished open AMVONET and login.

    AMVONET Pro/Lite (Web Client) If you experience problems with AMVONET such as a blank screen after logging in, poor performance or anything related to audio and video please perform the following.

  2. Install the latest version of Flash Player ActiveX. To check what version of flash player you have go to www.playerversion.com . If a newer version of flash is available to download, please download and install.
    • A. When installing flash player be sure all programs are closed before starting the installation -including all internet browser windows and the AMVONET program.
      B. Open the installer and click “I agree” and click install.
      C. After the installation is finished open AMVONET and login.

    ***NOTE*** There is currently a bug with the latest version of flash player (11.6.602.171). Please avoid updating to this version of flash player at this time. If you have already updated to this version of flash, please uninstall and refer to this version: http://support.amvonet.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=28&nav=0



Article Details
Article ID: 9
Created On: 14 Apr 2010 4:25 PM

Back
 Search
 Article Options
Home | Submit a Ticket | Knowledgebase | Downloads
Language: