09 Dec 2018 
Support Center » Knowledgebase » Troubleshooting
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Windows XP (2) Mac OS X (2)
Audio - XPMicrophone - XPmore topics Microphone - OS XAudio - OS Xmore topics
Windows Vista - 7 (3)
Audio - Windows Vista - 7 Microphone - Windows Vista - 7 more topics
 Internet Connection
  Go to Speakeasy Speed Test. Use this test to check your inter
  If you cannot get your video to show please do the following: Right click the presentation window and click settings Go to the webcam tab Select the
 Flash Player
  AMVONET Enterprise (Rich Client) If you experience problems with AMVONET such as a blank screen after logging in, poor performance or anything related to audio and video please follow this guide. Install the late
 AMVONET Room Usage Troubleshooting
 If your users are experiencing problems with creating or entering an AMVONET Room In some cases during creating or entering an AMVONET Room users might see a typical error message such as follows: 7 COULDNT CONNECT
 Problems with SCORM Packaging
 If SCORM packaging is broken: In some cases SCORM packaging may be broken. The most likely reason is size limitation of the uploaded file in the Moodle. To solve this problem you can enlarge the maximum upload size value in Moodle se
 How to Disable Pop-Up Blocker
 If pop-ups are blocked in your browser If during the Preenter Wizard at the step Pop-ups you receive the notification "Please disable your pop-up blocker" you should do the following in accordance with your browser: Internet Ex
 How to downgrade flash player for a work around
 If you are experiencing problems with flash player and Amvonet and need to downgrade, please do the following: 1. Uninstall your current version of flash player with this file - http://support.amvonet.com/index.php?_m=downloads&_a=viewdownload&download
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